Terms and conditions

Last updated: October 2026 · This is a translation for information. The German version is legally binding.

1. Provider and scope

The provider is Mordsteam e.U., owner Martin Kriegler, Sportplatzgasse 16, 7152 Pamhagen, Austria, company register number FN 689638z, register court Landesgericht Eisenstadt, email: [email protected] (“we”). These terms apply to all orders via mordsteam.com, from businesses as well as consumers (“you”). Deviating conditions only apply if we agree to them in writing. The version valid at the time of your order applies.

2. Our service

We provide digital murder-mystery games that you play online in your browser – depending on the game, together in teams, as a group or on your own (“game round”). What exactly is included follows from the description of the chosen game when ordering: game, package or variant, number of teams or players, playing time and, where applicable, personalisation. After payment you receive access codes with which you open and start the game round. Nothing is delivered physically.

• The game round is playable for 12 months from purchase. How often it can be started is stated in the game description: Teams and Friends rounds can be started once, Solo cases and Specials can be replayed up to three times within 30 days of the first playthrough (with a newly drawn culprit). A started round runs for the stated playing time or chosen time window and ends. Once started, the clock runs without interruption; pausing is not possible.
• For Mordsteam Teams, the number of teams is limited to the number booked; up to 5 more devices per team can follow along.
• With Mordsteam Friends, every person entered plays on their own device via the invitation link. Anyone who doesn't play remains a suspect in the case; the round stays solvable for the others. The round ends with the joint reveal – once everyone has finished, at the latest when the playing time or the chosen time window is over.
• To play you need an internet-enabled device with an up-to-date browser. We are not responsible for web filters or blocks by your IT; we recommend opening mordsteam.com/spiel beforehand on the intended device.
• All cases are entirely fictional. Names and details you enter are built into a fictional story; the accusations made in it are not meant seriously.

3. Conclusion of the contract

The presentation of the packages on the website is not a binding offer. In the order form you choose the game, package or variant, the number of teams or players and the game language and – where the game offers personalisation – enter the details for your case. Before submitting you see a summary with the total price and can check and correct all entries. By clicking “Order and pay” and paying via Stripe you make a binding offer. The contract is concluded as soon as payment has succeeded and we show you the codes or confirm them by email.

We send you the contract details (game, package or variant, scope, price, game language) and the link to these terms with the confirmation email; you can view and save these terms on this page at any time. The contract language is German; this English version is for information.

4. Prices, payment and discounts

• All prices are final prices. You pay in euros; with a billing country of the United Kingdom in pounds sterling, with the USA, Canada or Mexico in US dollars. The amount shown in the order form applies. We are a small business; under § 6 (1) no. 27 of the Austrian VAT Act no VAT is charged. If a business from another EU member state orders with a valid VAT ID, it accounts for VAT in its own country (reverse charge). For orders from countries outside the EU, the service is not subject to Austrian VAT.
• Payment is made in advance via our payment provider Stripe (e.g. card, Apple Pay, Google Pay). You receive the invoice by email. If you order as a company, club or organisation, the invoice includes your company address and – if provided – your VAT number; we check VAT numbers from EU member states via the EU VIES system before payment.
• For private individuals in the United Kingdom, Link, a service of the Stripe group, is the seller and contractual partner for payment (merchant of record). Link charges UK VAT (included in the price), processes the payment and sends the payment confirmation and invoice; Link's terms apply in addition. Mordsteam provides the game round; these terms apply to the content and the game. Businesses, clubs and organisations in the United Kingdom pay in pounds via Stripe; the invoice contains no Austrian VAT, and any UK VAT is to be accounted for by the recipient (reverse charge).
• Discounts and vouchers (e.g. early bird) apply under the conditions published for them, cannot be combined and cannot be exchanged for cash. The early bird conditions form part of this contract if you choose the early bird discount.
• Solo voucher: every Mordsteam Solo case and Mordsteam Special you buy comes with a €5 voucher code after your first playthrough. It can be redeemed once, only on an order of Mordsteam Friends or Teams (not on Solo cases or Specials). One voucher per order; it cannot be combined with the early bird or other offers.

5. Your details and obligations

• You only enter names, roles and details of people who know about it and agree to appear in the fictional case – including as victim or suspect. You confirm this when ordering.
• Where the game offers it, you only upload a logo if you are allowed to use it for this purpose. It appears exclusively within your game round.
• Details must not contain insulting, discriminatory or unlawful content. We may refuse such orders; in that case we refund any amount already paid.
• You are responsible for the accuracy of your details and the consent of the people named.

6. AI characters in the game

• Some games or variants include a character you talk to by chat and which is controlled by artificial intelligence (“AI character”). Which ones is stated in the game description. Variants with an AI character are intended only for participants aged 18 and over; you confirm this when ordering.
• In Mordsteam Friends Mystery Night Plus, an AI plays the players' doubles (“AI doubles”) – with placeholders instead of real names and only with the chosen quirk from the list. By ordering you confirm that all players agree to this.
• In Mordsteam Solo Plus, an AI plays the invented suspects in the interrogation room. Solo Plus is for people aged 18 and over; you confirm this when ordering. The AI answers are generated live and may occasionally be inaccurate – the case can always also be solved with the hints.
• AI characters are labelled as AI, only know the invented world of the case and can make mistakes. Their answers are part of the game and not information or advice. Please don't enter real personal data in the chat.
• The number of messages per game round is limited; the limit is shown in the game. If the AI is temporarily unavailable, you automatically receive all information needed to solve the case – the case remains solvable.

7. Rights of use

Cases, texts, graphics and software are protected by copyright. You receive the simple, non-transferable right to play your game round for your own or internal use. You may not publish, pass on or reuse case content, solutions or codes for other rounds. You are welcome to share certificates, results and photos of your game round.

8. Right of withdrawal for consumers

This right of withdrawal applies to consumers only. If you order as a company, club or for your professional activity, there is no statutory right of withdrawal.

Withdrawal period: As a consumer you may withdraw from the contract within 14 days of its conclusion without giving reasons – unless the right of withdrawal has expired earlier.

Immediate start and expiry: When ordering as a private individual, you expressly request that we set up your game round and provide the codes right after payment – you still play whenever you like – and confirm that you know you thereby lose your right of withdrawal. Our service is a game provided online. Insofar as it counts as digital content, the right of withdrawal expires when the codes are provided following our email confirmation (§ 18 (1) no. 11 FAGG). Insofar as it counts as a (digital) service, it expires once the game round has been fully performed, i.e. played and ended (§ 18 (1) no. 1 FAGG); for Mordsteam Friends that is the joint reveal.

Withdrawal before the game ends: If you withdraw before the right has expired, we refund all payments within 14 days using the original means of payment. If the game round has not been started, we refund the full price. If it has already been started, you pay a proportionate amount for the service provided up to the withdrawal (§ 16 FAGG), because you expressly requested the immediate start. It is based on the playing time elapsed up to the withdrawal in relation to the total playing time of the booked variant; setting up and personalising the game round has already been fully performed.

How to withdraw: Use the “Withdraw from contract” function on our website or send us a clear statement, e.g. by email to [email protected]. To meet the deadline it is sufficient to send the statement before the period expires. You may use this model form, but you don't have to:

To Mordsteam e.U., Martin Kriegler, Sportplatzgasse 16, 7152 Pamhagen, Austria, [email protected]: I/we hereby withdraw from the contract concluded by me/us for the following service: … · Ordered on: … · Order number: … · Name: … · Address: … · Date: …

Private customers in the United Kingdom (purchase via Link): you can request a full refund within 14 days of purchase as long as the game round has not been started or the code has not been redeemed – by email to [email protected] or via Link support (link.com). Refunds are made by Link to the original means of payment.

9. Warranty and faults

The statutory warranty applies, for consumers under the Austrian Consumer Warranty Act (VGG). If something doesn't work as described, please let us know as soon as possible at [email protected]. We will fix the fault or provide a new game round; if that is not possible, we refund the price in full or in part.

10. Liability

We are liable without limitation for intent and gross negligence and for personal injury. We are not liable to businesses for slight negligence; towards consumers, liability under the mandatory provisions of the Austrian Consumer Protection Act remains unaffected. Towards businesses our liability is also limited to the order value, as far as legally permitted. We are not liable for outages beyond our control (such as problems with your internet connection, your IT or third-party providers), but we're happy to help find a solution.

11. Storage and deletion

30 days after the end of the game round we delete the round including game progress, personalisation and, where applicable, logo. A game round is playable for 12 months from purchase; we delete a round that has not been started, including the personal data entered, 13 months after the order at the latest. Companies receive no refund. Consumers may request, even after this period, that we create the game round again (you then enter the details again) as long as we offer the case; if we no longer offer it, we refund the price paid. Details are in the privacy policy.

12. Complaints and dispute resolution

Please send complaints to [email protected]; we'll get back to you as soon as we can. We are not obliged to take part in proceedings before a consumer arbitration body. In Austria, the Internet Ombudsstelle is responsible for disputes from online transactions.

13. Applicable law and jurisdiction

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods and conflict-of-law rules. Consumers retain the protection of mandatory provisions of the country in which they have their habitual residence. The place of jurisdiction for businesses is the court with subject-matter jurisdiction for 7152 Pamhagen.

14. Final provisions

If any provision of these terms is invalid, the rest remains valid. Towards businesses, the invalid provision is replaced by a rule that comes closest to its purpose.